Shipping policy
At Mint City Collectibles, we strive to process and ship orders quickly and securely. We take care in packaging our products to help ensure they arrive safely and in excellent condition.
Order Processing & Shipping
Orders will typically ship on the next business day after being placed, provided payment has been successfully processed and the merchandise is in stock.
Our shipping schedule is Monday through Friday, excluding holidays.
We do not process or ship orders on Saturdays or Sundays.
Orders placed on Friday or over the weekend will typically ship the following Monday, unless that day is a holiday.
While we make every effort to ship orders promptly, processing times may occasionally be extended due to high order volumes, holidays, inventory availability, or circumstances beyond our control.
Shipping Rates & Delivery Times
Shipping costs are calculated and displayed during checkout based on the selected shipping method, order details, and delivery destination.
Delivery times vary depending on the shipping carrier, selected service, and destination.
Estimated delivery dates are not guaranteed. Once an order has been transferred to the shipping carrier, delivery schedules are subject to the carrier's operations.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
Please allow time for the shipping carrier to update tracking information after receiving your package.
Packaging & Product Protection
We understand the importance of protecting collectible merchandise.
Orders are carefully packaged using appropriate protective materials to help prevent damage during transit.
Additional care is taken when packaging trading cards, sealed products, Games Workshop merchandise, and other collectibles.
Preorders & Backordered Items
Products purchased as preorders will not ship until they become available for release and fulfillment.
Manufacturer release dates and product availability are subject to change.
If your order contains both in-stock and preorder merchandise, shipment may be delayed until all items are available.
Incorrect Shipping Addresses
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping address, please contact us immediately at info@mintcitycollectibles.com.
We will make reasonable efforts to correct shipping information before an order ships. However, address changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Lost, Delayed, or Damaged Shipments
Occasionally, shipping carriers may experience delays or delivery issues beyond our control.
If your shipment is significantly delayed, lost, or arrives damaged, please contact us at info@mintcitycollectibles.com with your order number and details of the issue.
For damaged shipments, please retain the original packaging and provide photographs of the shipping box, packaging materials, and affected merchandise.
We will review the circumstances and assist with resolving the issue as appropriate, including any remedies required by applicable law.
Returns & Refunds
All sales are final. Mint City Collectibles does not accept voluntary returns.
Please review our Return and Refund Policy for additional information.
This policy does not affect any rights or remedies provided by applicable law.
Contact Us
For questions regarding shipping, tracking, or an existing order, please contact:
Mint City Collectibles
Website: https://mintcitycollectibles.com