Refund policy
All Sales Are Final — No Returns Accepted
ALL SALES ARE FINAL. MINT CITY COLLECTIBLES DOES NOT ACCEPT RETURNS OR EXCHANGES.
Due to the collectible nature of our merchandise, fluctuations in market values, and the importance of maintaining product authenticity and condition, all purchases are considered final.
This policy applies to all merchandise sold through Mint City Collectibles, including but not limited to:
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Pokémon, Magic: The Gathering, One Piece, and other trading card games
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Individual trading cards and graded cards
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Sealed booster boxes, booster packs, and collectible card products
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Games Workshop, Warhammer, and related hobby merchandise
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Sports cards and memorabilia
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Collectibles, accessories, and other merchandise
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Preorder and special-order products
We do not accept returns or exchanges due to changes of mind, accidental purchases, unwanted items, market price fluctuations, or products being available at a lower price elsewhere.
Customers are encouraged to carefully review product descriptions, quantities, conditions, and pricing before completing their purchases.
Order Cancellations
Orders are processed promptly, typically shipping the next business day.
Once an order has entered processing, cancellation requests may not be accommodated.
Mint City Collectibles reserves the right to cancel orders due to inventory discrepancies, pricing errors, payment issues, suspected fraud, or other circumstances preventing fulfillment.
If we cancel an order before fulfillment, a full refund of the amount paid will be issued to the original payment method.
Fraud Prevention & Refunds
Mint City Collectibles takes fraudulent transactions and payment security seriously.
If Shopify's fraud analysis or our payment security systems flag an order as potentially fraudulent, we will cancel the order and issue a full refund to the original payment method.
Orders canceled for suspected fraud will not be shipped or fulfilled.
If payment has not yet been captured, the payment authorization may be voided instead of issuing a refund.
For security reasons, Mint City Collectibles may not disclose the specific factors that resulted in an order being flagged.
Damaged, Incorrect, or Missing Merchandise
We take care to package orders securely and accurately.
If you receive merchandise that is damaged, incorrect, or missing from your order, please contact us promptly at info@mintcitycollectibles.com.
Please include:
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Your order number
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A description of the issue
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Photographs of the affected merchandise and packaging, when applicable
We will review the circumstances and determine the appropriate resolution, including any refund, replacement, or other remedy required by applicable law.
Please do not send merchandise back without contacting us first. Unauthorized returns will not be accepted.
Manufacturer Defects
Some collectible and hobby products are packaged and sealed by their manufacturers.
If your merchandise contains a manufacturer defect or missing factory-packaged components, please contact us. Depending on the product and circumstances, assistance from the manufacturer may be appropriate.
Nothing in this section limits any rights or remedies available under applicable law.
Refund Processing
Refunds approved or initiated by Mint City Collectibles will be issued to the original payment method whenever possible.
Once a refund has been processed, the time required for funds to appear in your account depends on your bank or payment provider.
Refunds for merchant-canceled orders will include the amount collected for the canceled order, including applicable taxes and shipping charges.
Preorders
All preorder purchases are subject to our all-sales-final policy.
Manufacturer release dates are estimates and may change.
If Mint City Collectibles is unable to fulfill a preorder due to product unavailability, allocation issues, or other fulfillment circumstances, we will issue a refund for the unfulfilled merchandise.
Consumer Rights
This policy does not exclude or limit any rights or remedies customers may have under applicable consumer protection laws.
Contact Us
For questions regarding orders, refunds, or this policy, please contact:
Mint City Collectibles
Website: https://mintcitycollectibles.com